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Customer Help & Care

Need a little help, or have a question? Hopefully one of the topics shown below will answer your question. If not, please give us a call at our store Tuesday through Friday between 10:00 a.m. and 5:00 p.m. central time at 256-341-0484, and a real live person, who actually works at the Nature Chest Bird Shop, will be happy to help you.

**How to Calculate Shipping - Where we ship to & how we ship.

International Orders - Information about placing an International Order.

Click here to contact us using our very helpful contact form

We are really nice people who love birds, click here to get to know us better.

Click Here if you want to know if bird toys are made in the US.

Click here if you need information on returning or exchanging something you ordered

Click here to find out what to do if something you ordered arrives broken?

Will my credit card information really be safe? - Click Here to find out how secure your information really is

Learn why it is better to use a credit card rather than a debit card when you shop at any store online.

Why are some items not returnable?

What if I find a bug in my bird food?

Can you send me some free samples?

Customer reviews of products.

How to calculate your Shipping - Click Here

Please note that most bird toys are non-returnable items for health reasons, so if you have questions about a toy, or need help selecting one for your feathered friend, please feel free to e-mail us or give us a call at our bird store.

Why Buy from The Nature Chest Bird Shop?

Most orders ship within 24 hours of being received.
We protect your privacy, always.
Our site provides you with safe and secure shopping or order by phone.

The simple truth is we love parrots.
We are uncompromising in our efforts to provide the most reliable, nutritional, and safest toys, foods, and products for our customers.
We focus on finding as many bird toys and products made in the U.S.A. as possible for sale on our site. Safety is always a priority for us.
Our retail store has been in business for over 15 years and we have over 30 years experience with many different species of parrots to help you choose the best products for you and your bird.
Proceeds from sales in our store to to help provide medical treatment and care for many unwanted and abused birds that we have taken in, as well as to help support of the Parrots-R-4Ever bird rescue located in Huntsville, Alabama.
This would not be possible without our many great customers.

We are a full line exotic bird store located in Decatur, Alabama and have many products in our store not currently shown on our web site, so if you don't find what you need, drop us an email through our easy to use contact form and we will be happy to check in our store for you. If you would like more information about ordering from us, please visit our Information Page. You may also contact our store at 256-341-0484 or toll free at 1-800-816-2324 Tuesday through Friday between 10:00 and 5:00 central time if you need help placing an order.

Cage Skirts * Bird Food * Dshes - Water Bottles: * Treats: * Gifts * Toys: * Books * Vitamins & Supplements:

Copyright The Nature Chest Bird Shop © 2013 - All Rights Reserved
The Nature Chest - 826 McGlathery Lane SE - Decatur, AL 35601
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