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Customer Help & Return Policy

Need a little help, or have a question? Hopefully one of the topics shown below will answer your question. If not, please give us a call at our store Tuesday through Friday between 10:00 a.m. and 5:00 p.m. central time at 800-816-2324, locally 256-341-0484 and a real live person, who actually works at the Nature Chest Bird Shop, will be happy to help you.

**How to Calculate Shipping - Where we ship to & how we ship.

International Orders - Information about placing an International Order.

Click here to contact us using our very helpful contact form

We are really nice people who love birds, click here to get to know us better.

Click Here if you want to know if bird toys are made in the US.

Click here if you need information on returning something you ordered

Click here to find out what to do if something you ordered arrives broken?

Will my credit card information really be safe? - Click Here to find out how secure your information really is

Learn why it is better to use a credit card rather than a debit card when you shop at any store online.

Why are some items not returnable?

What if I find a bug in my bird food?

Can you send me some free samples?

Customer reviews of products.

How to calculate your Shipping - Click Here

Please note that most bird toys are non-returnable items for health reasons, so if you have questions about a toy, or need help selecting one for your feathered friend, please feel free to e-mail us or give us a call at our bird store.

Why Buy from The Nature Chest Bird Shop?

Most US orders ship within 24 hours of being received during the week.
We protect your privacy, always.
Our site provides you with safe and secure shopping or order by phone.

The simple truth is we love parrots.
We are uncompromising in our efforts to provide the most reliable, nutritional, and safest toys, foods, and products for our customers.
We focus on finding as many bird toys and products made in the U.S.A. as possible for sale on our site. Safety is always a priority for us.
Our retail store has been in business for over 20 years and we have over 35 years experience with many different species of parrots to help you choose the best products for you and your bird.
Proceeds from sales in our store to to help provide medical treatment and care for many unwanted and abused birds.
This would not be possible without our many great customers.

We are a full line bird store located in Decatur, Alabama. If you would like more information about ordering from us, please visit our Information Page. You may also contact our store toll free at 1-800-816-2324 Tuesday through Friday between 10:00 and 4:30 central time if you need help placing an order.

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The Nature Chest - 826 McGlathery Lane SE - Decatur, AL 35601
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