Free Economy Shipping Policy
**Some bulk bags of bird food or oversize items may be excluded from free shipping currently and is usually marked not eligible for free shipping on the item page.
Orders containing both items that ship free and excluded items will only have shipping added on non-eligible items when Economy Free Shipping is chosen.
Orders eligible for free shipping will be shipped by an Economy shipping method chosen by us and may be shipped UPS Economy Ground or through the post office.
Any items out of stock may not be back ordered. A credit will be given for any unavailable items.
Economy free shipping may not be available at this time for orders shipping to Alaska, Hawaii. Puerto Rico, outlying US Islands, APO/FPO addresses or P.O. boxes.
Free shipping is not available for International Orders.
Any pre-approved returns will have original outbound shipping fees deducted from any monies due for credit or refund. Return shipping fees are not paid by the Nature Chest. See our return policies for complete information - see info here.
Please note that most bird toys are non-returnable items for health reasons, so if you have questions about a toy, or need help selecting one for your feathered friend, please feel free to e-mail us or give us a call at our bird store.
The simple truth is we love parrots.
We are a full line bird store located in Decatur, Alabama. If you would like more information about ordering from us, please visit our Information Page. You may also contact our store toll free at 1-800-816-2324 Tuesday through Friday between 10:00 and 4:00 central time if you need help placing an order.