FAQ - Frequently Asked Questions

Welcome to The Nature Chest Bird Shop's general information page. Here we will try to answer your questions concerning how to place an order, the shipment of our products, methods of payment we accept, returns, and information about our exotic bird speciality store located in Decatur, Alabama.

Don't see your question answered below?
Please visit our Customer Care Page.

All international customers placing an order outside the United States, should review our
International Ordering Information page.

IMPORTANT** If you are seeing 2 charges on your bank information please click here for additional information.

Order On our Site:
You can order on our secure site by placing items you wish to order into the shopping basket and proceed to our secure checkout. The checkout will automatically calculate shipping or discounts for you.

Order by Phone (Domestic orders only)
You can also place your order over the phone by calling our store at 1-800-816-2324 Tuesday through Friday between 10:00 and 5:00 central time.
The fastest way to order is through our secure web site. Some phone orders may not be entered into the system until the end of the day.

Unless your order qualifies for Free Shipping, shipping fees are based on the weight of your order, and the zip code being shipped to. To find out the shipping fees on the items you would like to order place the items in the shopping basket, proceed to checkout, just below the basket enter your zip code and state and choose the method of shipping from the drop down shipping box. The calculator will show you the shipping for the different methods. Use your browser's back button to go back for different methods of shipping if you would like to compare the shipping fees. You do not need to enter any credit card information to view the shipping costs.

At the bottom of this page you will also find our Terms of Service and any Disclaimers of Liability.

If you have any questions not addressed in the Frequently Asked Questions shown below, please contact us by email and we will be happy to assist you with any questions or concerns you may have.

The Nature Chest Bird Shop
826 McGlathery Lane SE, Decatur, AL 35601
1-800-816-2324 - locally (256)341-0484
You Can Email Us using our Easy Contact Form shown at the top of the page

Our Retail Bird Store is open Tuesday through Friday
10:00 a.m. until 5:00 p.m. Central Time
Saturdays from 10:00 until 2:00

info@naturechest.com

Frequently Asked Questions:

About The Nature Chest Bird Shop
How much is the shipping and how will my order be shipped, or what if I entered my address incorrectly and need to change it?
Do you ship to other countries outside the U.S.?
Can I pay for my order with a check?
How can I pay for my order?
What if I need to return something?
What if I find bugs in my bird food?
How long will it take to receive my order?

How much is the shipping and how will my order be shipped?
What if I entered my address incorrectly and need to change it?

If you entered your shipping address incorrectly and need to change it, please email us at info@naturechest.com immediately, so that we can chage the address for you before your order is shipped out. If your order has already been shipped and you discover your address was entered wrong, please email or phone our store immediately so that we can try and have UPS reroute the package to the correct address. NOTE: UPS does charge a correction fee of $10 and you wil be responsible for paying that fee.

To find out the shipping fees on the items you would like to order simply place the items in the shopping basket and proceed to the checkout. Enter your shipping information and choose the method of shipping from the drop down shipping box and continue to the next page. The shipping calculator will show you the shipping on your order. You may also use your browser's back button to go back and choose a different method of shipping if you would like to compare the shipping fees.

We currently ship Tuesday through Friday and offer several shipping methods. Inside the U.S. UPS Ground shipping usually arrives within 2-5 business days after an order is shipped excluding Saturdays, Sundays, and holidays. Although we do not require a signature on most smaller orders, your UPS Driver may require one depending on the area being shipped to. Your order may be shipped to your place of work so someone can sign for the package rather than a home address if you prefer. NOTE: Orders over $100 may be required to be shipped UPS to the billing address on file with the credit card company, and may require a signature at time of delivery unless preapproved by us. We also offer UPS Express Delivery, which usually arrives 2-3 days from the date your order is shipped, excluding Saturdays, Sundays, and holidays. UPS Next Day Air is available usually during the holiday season but may not be available all year long. Next Day Air delivery does not include Saturday, Sunday, or holiday delivery. NOTE: choosing an expedited shipment method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped. We also offer Priority Mail with Delivery Confirmation on orders under $100, as well as First Class Mail on orders weighing a total weight of less than 15 ounces. Orders above $100 are shipped by UPS and may require a signature for delivery unless pre-approved by us beforehand.

Deliveries to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands as well as U.S. Outlying Islands, may require 1-2 additional days in shipping. Orders being shipped to APO addresses may take from 1 to 8 weeks to arrive depending on the country to be shipped to.

International orders are shipped using our shipping partner International Checkout. Please see our International Ordering Information page for additional information.

If your order does not show a shipping fee, an error has occurred and shipping will be added to your order before it is shipped.

If you choose an invalid shipping method not available to your address even though you receive an error message at checkout, the shipping on your order will be changed to the least expensive shipping method that is available for your order and any additional shipping fees necessary will be added to your order before it is processed.

For a UPS map showing estimated shipping times to your particular state please click here.

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Do you ship outside the USA?
INTERNATIONAL ORDERS

Yes, we do ship to more than 250 countries through our partner International Checkout. Please see our
International Ordering Information page for additional information.

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Can I pay for my order with a check?
What other types of payments do you accept?

We accept , Diner's Club, Discover, JCB, MasterCard and Visa credit cards as well as PayPal. We no longer accept personal checks, money orders or cashiers checks.
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What if I need to return something?

Certain merchandise may be returned within fifteen (15) days of receipt. All returned merchandise must be unused and in the original container or carton as well as in the original new condition for a full credit or refund of the product cost.

Items returned after 15 days, or items returned without prior approval by us for return, are subject to a 20% restocking fee. Refusing delivery of your order is an unapproved return, and a 20% restocking fee will be deducted from any credit issued back to your card to cover the cost of any return shipping fees charged to us by the carrier, as well as restocking fees. Original outbound shipping fees are non-refundable.

No returns are NOT accepted after 30 days. For a list of items that are not returnable, please see
Return Policy Page.

IMPORTANT HOLIDAY EXCEPTION: During the months of December and January of each year we extend our return & exchange policy for returnable items, up to 60 days, or until the end of January after the current holiday season, whichever comes first. So if you purchase something as a gift during December, you may have until the end of January after the holiday to contact us to request a return or exchange. All return items must be items that are eligible for return, and must still be unopened or in new condition. Just give us a call at our store or email us the info so we can help you with the exchange or return.

All outbound shipping fees are NOT refundable. Please contact us for instructions on the return of products before returning them.

If your order is received in a damaged condition, please contact us immediately so we may contact the shipper who will investigate the damage. Failure to contact us within 3 business days after receiving the damaged merchandise may result in us being unable to replace the damaged item, or issue a credit for damaged items, as the shipping carrier may not accept any claim not made in a timely manner.

Please check out our Return Policy Page for more detailed information on returning items.

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Got Bugs? - Read More Here

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How long will it take to receive my order?

For domestic U.S. Orders: Unless an item you order is out of stock, most U.S. orders are usually shipped within 2-3 business days after your order is received, with the exception of the hand-made bird cage skirts which ship in 7-10 business days after we receive your order.

That does not mean you will receive your order within 2-3 days after you place the order. It means the order will usually ship in 2-3 days after it is placed by you, and then you will need to allow 2-5 days transit time depending on the method of shipping you choose and where you live. We provide a UPS map that will show you approximately how many days it will take to get to you once it is shipped from our store for UPS as well as for mail. Click Here for Map

If something you order is out of stock, but we expect to have it within a few days, your order may be held until we have everything in stock and then shipped. Although most order ships within 2-3 business days, we do not guarantee it. 'Business days' does not include Saturdays, Sundays, Mondays, or holidays.

We ship Tuesday through Friday only and offer UPS Express and UPS Ground. Transit time does not include Saturdays, Sundays, and holidays). We also offer Priority Mail, and First Class Mail on a limited number of items, to Alaska, Hawaii, Puerto Rico, post office boxes, and APO addresses. NOTE: choosing an expedited UPS shipping method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped.

If your billing address and your shipping address are not the same, we may contact you by email or by phone to verify your order, which can delay your order going out. Please be sure when you place your order that you give a valid email address where you can receive any emails concerning your order as well as a valid phone number where you can be reached during the day.

For a UPS map showing estimated shipping times to your particular state please click here.

For International Orders see International Ordering Information.

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TERMS OF SERVICE
AND AGREEMENT>

The Nature Chest Bird Shop will not be held responsible for any pricing errors due to or for any typographical errors contained anywhere on our site.

Every effort is made to ensure the accuracy of information found on our site, as well as the pricing of all of our products. All prices are subject to change. Customers are responsible for reading product information before placing their order.

After placing your order with The Nature Chest Bird Shop you will receive an automated confirmation email. The receipt of the order confirmation email does not guarantee acceptance of your order by us. The automated order confirmation email you receive only confirms that our system has received your order. The Nature Chest Bird Shop reserves the right to correct any order errors or to limit the order quantity for any item. Items not in stock are not back-ordered. Items will need to be reordered when available. The Nature Chest Bird Shop reserves the right to refuse to fulfill an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for any reason we deem valid for cancellation at our discretion. We may request verification of credit card information or other important information, prior to the acceptance of any order. All orders over $100 will be shipped UPS only to the billing address on file with the credit card company and may require a signature at time of delivery.

"NOTICE OF DISCLAIMER OF LIABILITY"

THE NATURE CHEST BIRD SHOP ASSUMES NO LIABILITY FOR THE USE OR MISUSE OF ANY PRODUCT. WE ASSUME NO LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE OR INJURY ARISING FROM THE USE OR MISUSE OF ANY PRODUCT OFFERED. We will be glad to offer suggestions on sizing of products for your particular bird at any time.



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