Persons placing an order outside the United States, should review our International Ordering Information page. All international orders must he placed through the web site.

How to calculate your shipping:
Shipping fees are based on the weight of your order, and the zip code to which your order is being shipped. To find out the shipping fees on the items you would like to order simply place the items in the shopping basket and proceed to the checkout. Enter your shipping information and choose the method of shipping from the drop down shipping box and continue to the next page. The shipping calculator will show you the shipping on your order. You may also use your browser's back button to go back and choose a different method of shipping if you would like to compare the shipping fees. You do not need to enter any credit card information to view the shipping costs.

At the bottom of this page you will also find our Terms of Service and any Disclaimers of Liability.

If you have any questions not addressed in the Frequently Asked Questions shown below, please contact us by email or by phone during our regular store business hours and we will be happy to assit you with any questions or concerns you may have.

International orders are shipped via Global Express, Global Priority, Insured Airmail, or UPS WorldWide and are shipped out once a week. Choice of shipping carrier on international orders is at our discretion and is based on the value and weight of the order placed. Orders valued at over $100 are not shipped by mail unless preapproved by us beforehand. Please see our International Ordering Information page for additional information.

If your order does not show a shipping fee, an error has occurred and shipping will be added to your order before it is shipped.

If you choose an invalid shipping method not available to your address even though you receive an error message at checkout, the shipping on your order will be changed to the least expensive shipping method that is available for your order and any additional shipping fees necessary will be added to your order before it is processed.

For a UPS map showing estimated shipping times to your particular state please click here.

All international customers must pay by credit card. We do not accept wire transfers at this time. All international orders must have the same ship to and bill to address entered on their order that is on file with the credit card issuer. International orders cannot be shipped to a different address. Any order placed with an international credit card is considered an international order. Any order placed from outside the United States is considered an International Order, with the exception of U.S. Military Personnel.

International orders may be subject to import duties and taxes. Please see our International Ordering Information page for more details.

Shipping fees are NOT refundable. Please contact us for instructions on the return of products before returning them.

If your order is received in a damaged condition, please contact us immediately so we may contact the shipper who will investigate the damage. Failure to contact us within 5 business days after receiving the damaged merchandise may result us being unable to replace the damaged item, or issue a credit for damaged items, as the shipping carrier may not accept any claim not made in a timely manner.

Please check out our Return Policy Page for more detailed information on returning items.

That does not mean you will receive your order within 2-3 days after you place the order. It means the order will usually ship in 2-3 days after it is placed by you, and then you will need to allow 2-5 days transit time depending on the method of shipping you chooes and where you live. We provide a UPS map that will show you approximately how many days it will take to get to you once it is shipped from our store for UPS as well as for mail. Click Here for Map

If something you order is out of stock, but we expect to have it within a few days, your order may be held until we have everything in stock and then shipped. Although most order ships within 2-3 business days, we do not guarantee it. 'Busness days' does not include Saturdays, Sundays, Mondays, or holidays.

We ship Tuesday through Friday only and offer UPS Express and UPS Ground. Transit time does not include Saturdays, Sundays, and holidays). We also offer Priority Mail, and First Class Mail on a limited number of items, to Alaska, Hiwaii, Puerto Rico, post office boxes, and APO addresses. NOTE: choosing an expedited UPS shipping method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped.

If your billing address and your shipping address are not the same, we may contact you by email or by phone to verify your order, which can delay your order going out. Please be sure when you place your order that you give a valid email address where you can receive any emails concerning your order as well as a valid phone number where you can be reached during the day.

For a UPS map showing estimated shipping times to your particular state please click here.

For International Orders see International Ordering Information.

We have been keeping and breeding birds since 1984 and opened The Nature Chest Bird Shop in 1996. All of our babies are hand fed with lots of TLC, abundantly weaned, fledged and vet checked. If you are in the North Alabama area we would love for you to come by and visit with us. We do not ship any of our birds at this time.

We also do gentle bird grooming and run a "Birdie Camp" for the birds we sell who may need to be boarded during vacation times or holidays. If you did not purchase your bird from us and would like to board your bird with us, we require a health certificate by an avian veterinarian within 30 days prior to boarding time. All boarding is done by reservation only so be sure to contact us early to make "camp" arrangements.

We also operate a bird safe haven, "Nature's Nest", for abused or unwanted birds as well as birds who just need a new home due to various reasons. Birds we take in are referred to us by our local avian veterinarians, local animal shelter, or other local rescue groups. Birds are veterinarian checked and whenever possible, placed into new homes. Unfortunately many birds we take in have been physically or mentally abused and are often no longer considered by many as acceptable "pets". Some may have permanent health/disability problems or serious behavior issues. Birds such as these are kept in a permanent safe home with us. Although the birds we have taken in are not for sale through our store, there is an adoption fee to help cover the cost of veterinary care for the birds looking for new homes through adoption. If you are interested in adopting a bird in need and would like to be put on our waiting list, please contact us for further information. Please note however, our adoption questionnaire is very detailed and precise in information necessary to meet our criteria for adoption. To be added to our waiting list you must live within 30 minutes driving distance of our facility because home inspections are required. Come in and meet some of the birds who have come to us at "Nature's Nest".

Our exotic bird store is a fully stocked bird store with many items not available on our web site. If you are looking for something in particular, or have a special need, please let us know as we may have it available in our store or may be able to special order it for you. You can contact us at (256) 341-0484 during our regular business hours noted below, or you can email us at any time.

We are located just off Highway 31 in Decatur, Alabama at 826 McGlathery Lane. Our bird store is open Tuesday through Friday from 10:00 a.m. until 5:00 central time, and on Saturdays from 10:00 until 3:00. We would love for you to come by and visit with us and the happiest little parrots around!

The Nature Chest Bird Shop will not be held responsible for any pricing erros due to typographical erros contained anywhere on our site. Every effort is made to ensure the accuracy of information found on our site, as well as the pricing of all of our products. All prices are subject to change.

After placing your order with The Nature Chest Bird Shop you will receive an automated confirmation email. The receipt of the order confirmation email does not guarantee acceptance of your order by us. The automated order confirmation email you receive only confirms that our system has received your order. The Nature Chest Bird Shop reserves the right to correct any order errors or to limit the order quantity for any item. Items not in stock are not backordered. Items will need to be reordered when available. The Nature Chest Bird Shop reserves the right to refuse to fulfil an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for any reason we deem valid for cancellation at our discretion. We may request verification of credit card information or other important information, prior to the acceptance of any order. All orders over $100 will be shipped UPS only to the billing address on file with the credit card company and may require a signature at time of delivery.