FAQ - Frequently Asked Questions

IMPORTANT** If you are seeing 2 charges on your bank information please click here for additional information.

Order On our Site:
You can order on our secure site by placing items you wish to order into the shopping basket and proceed to our secure checkout. The checkout will automatically calculate shipping or discounts for you.

Order by Phone (Domestic orders only)
You can also place your order over the phone by calling our store at 1-800-816-2324 Tuesday through Friday between 10:00 and 5:00 central time.
The fastest way to order is through our secure web site. Some phone orders may not be entered into the system until the end of the day.

Shipping fees are based on the weight of your order, and the zip code being shipped to. To find out the shipping fees on the items you would like to order place the items in the shopping basket, proceed to checkout, just below the basket enter your zip code and state and and choose the method of shipping from the drop down shipping box. The calculator will show you the shipping for the different methods. Use your browser's back button to go back for different methods of shipping if you would like to compare the shipping fees. You do not need to enter any credit card information to view the shipping costs.

At the bottom of this page you will also find our Terms of Service and any Disclaimers of Liability.

If you have any questions not addressed in the Frequently Asked Questions shown below, please contact us by email and we will be happy to assist you with any questions or concerns you may have.

International orders are shipped using our shipping partner International Checkout. Please see our International Ordering Information page for additional information.

If your order does not show a shipping fee, an error has occurred and shipping will be added to your order before it is shipped.

If you choose an invalid shipping method not available to your address even though you receive an error message at checkout, the shipping on your order will be changed to the least expensive shipping method that is available for your order and any additional shipping fees necessary will be added to your order before it is processed.

For a UPS map showing estimated shipping times to your particular state please click here.

IMPORTANT HOLIDAY EXCEPTION: During the months of December and January of each year we extend our return & exchange policy for returnable items, up to 60 days, or until the end of January after the current holiday season, whichever comes first. So if you purchase something as a gift during December, you may have until the end of January after the holiday to contact us to request a return or exchange. As with all returns however, it item must be an item that can be returned or exchanged, and must still be unopened or in new condition. Just give us a call at our store or email us the info so we can help you with the exchange or return.

Shipping fees are NOT refundable. Please contact us for instructions on the return of products before returning them.

If your order is received in a damaged condition, please contact us immediately so we may contact the shipper who will investigate the damage. Failure to contact us within 5 business days after receiving the damaged merchandise may result us being unable to replace the damaged item, or issue a credit for damaged items, as the shipping carrier may not accept any claim not made in a timely manner.

Please check out our Return Policy Page for more detailed information on returning items.

That does not mean you will receive your order within 2-3 days after you place the order. It means the order will usually ship in 2-3 days after it is placed by you, and then you will need to allow 2-5 days transit time depending on the method of shipping you choose and where you live. We provide a UPS map that will show you approximately how many days it will take to get to you once it is shipped from our store for UPS as well as for mail. Click Here for Map

If something you order is out of stock, but we expect to have it within a few days, your order may be held until we have everything in stock and then shipped. Although most order ships within 2-3 business days, we do not guarantee it. 'Business days' does not include Saturdays, Sundays, Mondays, or holidays.

We ship Tuesday through Friday only and offer UPS Express and UPS Ground. Transit time does not include Saturdays, Sundays, and holidays). We also offer Priority Mail, and First Class Mail on a limited number of items, to Alaska, Hawaii, Puerto Rico, post office boxes, and APO addresses. NOTE: choosing an expedited UPS shipping method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped.

If your billing address and your shipping address are not the same, we may contact you by email or by phone to verify your order, which can delay your order going out. Please be sure when you place your order that you give a valid email address where you can receive any emails concerning your order as well as a valid phone number where you can be reached during the day.

For a UPS map showing estimated shipping times to your particular state please click here.

For International Orders see International Ordering Information.

The Nature Chest Bird Shop will not be held responsible for any pricing erros due to typographical erros contained anywhere on our site. Every effort is made to ensure the accuracy of information found on our site, as well as the pricing of all of our products. All prices are subject to change.

After placing your order with The Nature Chest Bird Shop you will receive an automated confirmation email. The receipt of the order confirmation email does not guarantee acceptance of your order by us. The automated order confirmation email you receive only confirms that our system has received your order. The Nature Chest Bird Shop reserves the right to correct any order errors or to limit the order quantity for any item. Items not in stock are not back-ordered. Items will need to be reordered when available. The Nature Chest Bird Shop reserves the right to refuse to fulfill an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for any reason we deem valid for cancellation at our discretion. We may request verification of credit card information or other important information, prior to the acceptance of any order. All orders over $100 will be shipped UPS only to the billing address on file with the credit card company and may require a signature at time of delivery.