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International Customers

INTERNATIONAL ORDERS


Military customers with APO addresses can click here for additional choices of shipping.

All orders placed from outside the US, including orders shipping to a US address but placed from outside the US, are considered international orders and should be placed through the International Checkout.

Orders shipping to a freight forwarder or international shipper should be placed through International Checkout. Any exceptions would need to be pre-approved by us before placing your order, and may be limited to existing customers who were previously approved by our store.

WHICH COUNTRIES DO YOU SHIP TO?
International Checkout ships our products worldwide. Just enter the items into your basket, choose International Checkout, enter the type of credit card you will be using, then choose your country from the drop down list to proceed with your order. Our partner International Checkout, will ship to all destinations around the world and can also include APO / FPO addresses if you wish. If your country does not allow bird food products to be received, those items cannot be shipped due to your country's restrictions.

If you have a question about an international order to place, or that has been placed, please contact International Checkout as the Nature Chest does not have any information or tracking for international orders placed through our web site. International Checkout handles all aspects of international ordering.

**NOTE - All shipping is based on the weight, dimensional size, and postal code for your order. To find out the cost of shipping, simply choose your items, place them in your basket and proceed to checkout through the International Checkout. Enter your shipping information and proceed to find out the shipping fees.

**Customers in Australia, Finland, and Norway, are not able to receive any bird food items of any kind into their country.

The Nature Chest Bird Shop has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option at checkout. Your items will be transferred to International Checkout for processing. You may pay by US or International credit card, PayPal or bank transfer.

Packages shipping to locations outside of the United States are subject to the destination country's duties, taxes, and/or brokerage fees. Duties and taxes are mandated by your country, not by our company. The customer is responsible for paying these additional charges. Some or all of these duties, taxes, and fees may or may not be included in the shipping cost when checking out. Contact International Checkout for any questions you may have concerning these fees.



International Checkout will process your order, including billing, shipping and customer service. International Checkout will also calculate any duties and/or taxes on your order for you.

Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.

WHICH COUNTRIES DO YOU SHIP TO?

International shipping is currently available worldwide. International Checkout will ship to all destinations around the world and can also include APO / FPO addresses if you wish as long as the items you wish to purchase are not restricted entry into your country.

CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER?

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?

All inquiries regarding your international order should be directed to International Checkout at:

EMAIL: support@internationalcheckout.com

PHONE: USA Phone: +001.310.601.8196 USA and Canada: +1.866.682.0641 UK Phone: +44.20.8133.2436 Australia Phone: +61.28003.4685 Denmark Phone: +45.36.950312 Sweden Phone: +46.4069.35779 Hong Kong Phone: +852.8175.6057 Japan Phone: +81.50.5534.6826 Finland Phone: +358.(02)3619.0437 Brazil Phone: +55.(11)3717.5368 Dominican Republic Phone: +1809.202.3017 Ireland Phone: +01 443 3715 Mexico Phone: +55 8421 8266 New Zealand Phone: +09 889 0408 All Others: +001.310.601.8196

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

All returns must have a Return Authorization prior to return, and are subject to our Terms and Conditions regarding what items are non-returnable, and the condition for approved returns. See our Return Policies and Terms and Conditions of Sale All shipping fees are non-refundable.

International orders may be subject to additional import duties and taxes. Customs policies vary widely from country to country. Please contact International Checkout for additional information.

"NOTICE OF DISCLAIMER OF LIABILITY"

THE NATURE CHEST BIRD SHOP ASSUMES NO LIABILITY FOR THE USE OR MISUSE OF ANY PRODUCT. WE ASSUME NO LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE OR INJURY ARISING FROM THE USE OR MISUSE OF ANY PRODUCT OFFERED. We will be glad to offer suggestions on sizing of products for your particular bird at any time.




APO AddressesIf you are shipping to a military base, you can also checkout through our regular checkout instead of the International Checkout if you wish. We will continue to offer Priority Mail to APO addresses for our military customers.


How to calculate your Shipping - Click Here

Please note that most bird toys are non-returnable items for health reasons, so if you have questions about a toy, or need help selecting one for your feathered friend, please feel free to e-mail us or give us a call at our bird store.

Why Buy from The Nature Chest Bird Shop?

Most US orders ship within 24 hours of being received during the week.
We protect your privacy, always.
Our site provides you with safe and secure shopping or order by phone.

The simple truth is we love parrots.
We are uncompromising in our efforts to provide the most reliable, nutritional, and safest toys, foods, and products for our customers.
We focus on finding as many bird toys and products made in the U.S.A. as possible for sale on our site. Safety is always a priority for us.
Our retail store has been in business for over 20 years and we have over 35 years experience with many different species of parrots to help you choose the best products for you and your bird.
Proceeds from sales in our store to to help provide medical treatment and care for many unwanted and abused birds.
This would not be possible without our many great customers.

We are a full line bird store located in Decatur, Alabama. If you would like more information about ordering from us, please visit our Information Page. You may also contact our store toll free at 1-800-816-2324 Tuesday through Friday between 10:00 and 4:30 central time if you need help placing an order.

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The Nature Chest - 826 McGlathery Lane SE - Decatur, AL 35601
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