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Why are Bird Toys and Other Items Not Returnable?

If you were wondering why our bird toys and all cloth items are not returnable, well here's the reason why.

Although most people have healthy birds, sadly there are many diseases that pet birds can be sick with. There are also some avian diseases pet birds may carry, and appear to be very healthy on the outside. Many times with carrier diseases, a loving owner has no idea their bird is carrying this illness. These diseases however can be given to other birds very easily as most of these disease are air borne, or passed along just by simply touching an object. An object such as a bird toy, cloth perch, bird harness, or any other item that cannot be sterilized, becomes a place for a virus to exist and can then be passed along by the person who handled their bird and then handled the bird product. Many avian diseases can be in the feather dust of a bird, on the feathers themselves, or on objects the bird actually touches with its beak or feet, and they can last for years in the environment.

Some of these diseases may simply make a healthy bird a little sick, but some sadly though are so strong they can kill another bird who may come in contact with a contaminated object. Most of these types of bird diseases can not simply be washed away. They have to be killed by strong chemicals such as bleach or other special chemicals.

So just put yourself in the situation. If you order a bird toy from us would you prefer to know absolutely that that bird toy has never been sold to someone else before you?

Or would you be okay knowing you might be purchasing a bird toy that may have already been sold to someone else before you, someone who may have given it to their bird if even for only a day or two, and then returned it to us so that it could be sold to someone else?

So, this is why our bird toys, bird harnesses, and other fabric items that cannot be safely disinfected, are not returnable.

You can be sure when you purchase a bird toy, bird harness, or other fabric item, from us that that it is brand new and has never been given to any other bird before yours.

The following items may not be returned for any type of refund, credit, or exchange:
All food items which have been opened; FlightSuits! if the package has been opened; FlightSuit! leashes if the package has been opened; Any Bird Toy which is not sealed in plastic by the manufacturer (includes wooden perch toys); Any cloth or natural fiber item which cannot be disinfected including but not limited to the following: Feather Tether Bird Harnesses; Aviator harness or flight line; Bird Cage Skirts; Shoulder Aprons; Cage Covers; Any CD that has been opened; Any DVD that has been opened; All Sale items


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Please note that most bird toys are non-returnable items for health reasons, so if you have questions about a toy, or need help selecting one for your feathered friend, please feel free to e-mail us or give us a call at our bird store.

Why Buy from The Nature Chest Bird Shop?

Most US orders ship within 24 hours of being received during the week.
We protect your privacy, always.
Our site provides you with safe and secure shopping or order by phone.

The simple truth is we love parrots.
We are uncompromising in our efforts to provide the most reliable, nutritional, and safest toys, foods, and products for our customers.
We focus on finding as many bird toys and products made in the U.S.A. as possible for sale on our site. Safety is always a priority for us.
Our retail store has been in business for over 20 years and we have over 35 years experience with many different species of parrots to help you choose the best products for you and your bird.
Proceeds from sales in our store to to help provide medical treatment and care for many unwanted and abused birds.
This would not be possible without our many great customers.

We are a full line bird store located in Decatur, Alabama. If you would like more information about ordering from us, please visit our Information Page. You may also contact our store toll free at 1-800-816-2324 Tuesday through Friday between 10:00 and 5:00 central time if you need help placing an order.

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The Nature Chest - 826 McGlathery Lane SE - Decatur, AL 35601
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