Terms of Service and Return Policiy

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Terms of Service for U.S. Customers
UPS Return Fees and Address Re-routing fees for all Customers
Return Policy for all Customers
Terms of Service for International Customers Only

Shown below are our Terms of Service and Return Policies for both Domestic and International Customers. By placing an order with us you are agreeing to these policies.

TERMS OF SERVICE FOR U.S. CUSTOMERS
Including Puerto Rico, Outlying Islands, and U.S. Territories

After placing your order with The Nature Chest Bird Shop you will receive an automated confirmation email. The receipt of the order confirmation email does not guarantee acceptance of an order by us. The automated order confirmation email you receive only confirms that our system has received your order. The Nature Chest Bird Shop reserves the right to correct any order errors, or to limit the order quantity for any item. Items out of stock are not automatically backordered. Out of stock items will need to be reordered when available. The Nature Chest Bird Shop reserves the right to refuse to fulfil an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for other reasons at our discretion. We may request verification of credit card information or other important information, prior to the acceptance of any order. Orders over $100 will be shipped UPS to the billing address on file with the credit card company and may require a signature at time of delivery.

Unless you have a coupon for free shipping, if your order does not show a shipping fee at checkout, an error has occurred and shipping will be added to your order before it is shipped and by placing your order you understand and agree to shipping fees being added to your order total if required.

UPS RETURN FEES AND ADDRESS RE-ROUTING - ALL CUSTOMERS

This applies to all customers. Orders returned to us because of failure to deliver by UPS due to incorrect or incomplete addresses given on an order, refusal of a customer to accept a package when delivery is attempted, or failure to make arrangements to provide a signature if required by the UPS driver at time of delivery, or re-routing of the delivery address by the customer, will be charged all return shipping fees charged by UPS, as well as the original shipping fees, or additional address change fees for re-routing the order to a different delivery address which is currently $10.00. These shipping fees on returned orders will be deducted from any credit due on returned merchandise. The $10.00 service fee by UPS for changing the delivery address of your order, will be charged to your credit card.

If you entered your shipping address incorrectly when you place your order and need to change it, please email us at info@naturechest.com immediately, so that we can chage the address for you before your order is shipped out. If your order has already been shipped and you discover your address was entered wrong, please email us immediately so that we can try and have UPS reroute the package to the correct address. NOTE: UPS does charge a correction fee and you wil be resonsible for paying that fee.

If You Need to Return Something

If for some reason you wish to return an item you have ordered from us, please read the following return policies and procedures before making the return.

Merchandise that can be returned must be returned within fifteen (15) days of receipt for a full refund of the purchase price of the merchandise as long as the returned merchandise has been unused, unopened and has not been damaged in any way. All returned merchandise must be in the original unopened manufacturer's container or packaging in which you received it, as well as still being in the original "new" condition to receive a full credit/refund of the product cost. Please see below the list of items that are not returnable.

Returns after 15 days, but less than 30 days, are subject to a 20% restocking fee as well as items returned without prior approval for return by us. No returns after 30 days will be accepted.

Shipping fees are NOT refundable.

If you wish to exchange an unused item for something different or a different size, please contact us by email at sales@naturechest.com or by phone at 256-341-0484 within 15 days of receipt of your order for a exchange authorization number to include with your return. We will fill out an exchange form so when we receive your package it can be exchanged for the item you wish. You will be responsible for any additional shipping fees for returning the new item to you unless it was an error on our part. If we made the mistake, we will include extra merchandise to cover the cost of regular mail to send the item back for an exchange, or we may issue a UPS pickup call tag to bring the item back to us. No exchanges will be made after 15 days.

If you wish to return an item after the 15 day return period, there is a 20% restocking fee which will be deducted from any monies to be credited back to your credit card. No returns will be accepted after 30 days. Shipping fees are not refundable.

IMPORTANT!
The following items may not be returned for any type of refund, credit, or exchange:
As a bird owner you would not not want to receive goods from us that have been exposed to other birds and could potentially carry diseases, and no one else does either. Therefore to protect the birds of all our customers, natural materials such as wood, cloth and fiber are not returnable items.

All food items which have been opened;
FlightSuits! if the package has been opened;
FlightSuit! leashes if the package has been opened;
Any Bird Toy which is not sealed in plastic by the manufacturer (includes wooden perch toys);
Any cloth or natural fiber item which cannot be disinfected including but not limited to the following:
Feather Tether Bird Harnesses;
Bird Cage Skirts
Shoulder Aprons
Cage Covers
Any CD that has been opened
Any DVD that has been opened
All Sale items.

If you have purchased an item that is not returnable, and you cannot use it for your bird, you may want to give the item as a gift to someone you know for their bird. If you ordered the wrong size of something that cannot be returned, we will be happy to give you a coupon discount on the purchase of the correct size if you just ask us.

IMPORTANT INFORMATION CONCERNING THE PURCHASE OF FOOD ITEMS: If you have ordered any of our food products such as seed mixes, Nectargold food for Lories, bird treats, foods to cook, or any other food item, please be aware that the seeds and other ingredients that make up these products are not treated with any "pesticides" prior to harvesting and processing. Therefore, it is possible for any eggs of seed-grain bugs, or moth larvae that might be on the seeds and grains, to hatch out if the food is kept too warm and/or humid. This can happen even in a sealed bag or container. Also, if your home has seed moths already, the larvae from these moths once hatched can burrow into sealed bags of food through very tiny pinprick sized holes that you might not even see. Should you find seed bugs or seed moths (also known as flour moths) in your bird food, place the food in the freezer in a sealed container for a few days to kill any bugs hatching out. Seed bugs and flour moths will not harm your bird, as birds in the wild will eat such insects while foraging for foods.

Please inspect all bird seed, bird treats, Goldenfeast Nectargold, foods to cook, or other food products, as soon as you receive it. We take every precaution to ensure all of the food items we sell are of the freshest quality, keeping many products in our freezers at our store before shipping out to customers. All claims for replacement of food due to bugs, moths, larvae, or webs, must be made within 48 hours after receipt of your order, otherwise no replacements will be made.

DAMAGES: If you receive merchandise that has been damaged in shipping, please contact our store at 256-341-0484 Tuesday through Friday between 10:00 and 5:00 central time so we may file a claim with the shipping company and replace any damaged merchandise you may have received. You may be required by the shipping company to keep the damaged merchandise for their inspection for up to 10 days, including the box the order arrived in, or they may want to pick up the item for inspection, so please do not throw any damaged items out. Once a claim has been filed we will replace the damaged item(s) as soon as possible from our store and there will be no additional shipping charges to you for replacing any damaged items. If an item cannot be replaced, we will issue a credit to your credit card for a full refund of the damaged item and any shipping fees which we may have charged for that particular item.

Please contact us for instructions on the return of products before returning them. We will issue a return or exchange authorization number for you to use in returning your package and will be glad to answer any questions you may have concerning a return or exchange.

International CustomersIMPORTANT: All return policies stated above will apply to all international orders as well, with the exception that approved returns will be allowed up to 30 days to allow for international transport times.

By placing an order with us you agree to the above terms.

"NOTICE OF DISCLAIMER OF LIABILITY"
THE NATURE CHEST BIRD SHOP ASSUMES NO LIABILITY FOR THE USE OR MISUSE OF ANY PRODUCT. WE ASSUME NO LIABILITY FOR ANY LOSS, DAMAGE, EXPENSE OR INJURY ARISING FROM THE USE OR MISUSE OF ANY PRODUCT OFFERED. We will be glad to offer suggestions on sizing of products for your particular bird at any time.

Please note that most bird toys are non-returnable items for health reasons, so if you have questions about a toy, or need help selecting one for your feathered friend, please feel free to e-mail us or give us a call at our bird store.

ABOUT TRUST ONLINE

Why Buy from The Nature Chest Bird Shop?

Most orders ship within 24 hours of being received.
We protect your privacy, always.
Our site provides you with safe and secure shopping or order by phone.

The simple truth is we love parrots.
We are uncompromising in our efforts to provide the most reliable, nutritional, and safest toys, foods, and products for our customers.
We focus on finding as many bird toys and products made in the U.S.A. as possible for sale on our site. Safety is always a priority for us.
Our retail store has been in business for over 15 years and we have over 30 years experience with many different species of parrots to help you choose the best products for you and your bird.
Proceeds from sales in our store to to help provide medical treatment and care for many unwanted and abused birds that we have taken in, as well as to help support of the Parrots-R-4Ever bird rescue located in Huntsville, Alabama.
This would not be possible without our many great customers.

We are a full line exotic bird store located in Decatur, Alabama and have many products in our store not currently shown on our web site, so if you don't find what you need, drop us an email through our easy to use contact form and we will be happy to check in our store for you. If you would like more information about ordering from us, please visit our Information Page. You may also contact our store at 256-341-0484 or toll free at 1-800-816-2324 Tuesday through Friday between 10:00 and 5:00 central time if you need help placing an order.

Cage Skirts * Bird Food * Dshes - Water Bottles: * Treats: * Gifts * Toys: * Books * Vitamins & Supplements:

Nature Chest Bird Shopon

ABOUT TRUST ONLINE