We take your security seriously and take reasonable steps to protect your information. The following is a summary of the measures taken to protect your information you provide to us and of steps taken to protect your information from misuse when ordering through our web site.
•Secure Socket Layer (SSL): our store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Some newer browsers do not however display this icon, and may warn you when you are not on a secure network. Some browsers only display an extra "s" in your browser url at the top of your screen so that your browser may show "https" at the beginning of the url. Example: https://www.naturechest.com The "s" means the web site has entered into a secure area to safe guard your information.
Any time you are asked for a credit card number during checkout for payment on our site, it will be SSL encrypted. The information is then encrypted whenever it is sent from your computer to ours so no one can see your complete numerical credit card number. The information you provide will be stored securely for a very short time only and then completely erased.
•CISP Compliance: Our site's host is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
◦Learn more about CISP.
Once received by our secure system, your credit card information is only kept on the secure server for a limited number of days while we process and ship your order, and then it is completely erased from the system.
Although ordering on our web site is a very safe and secure way to order from us, if you prefer to call us to place your order, our store is open Tuesday through Friday, from 10:00 until 5:00 central time to take your order over the phone.
Please note that most bird toys are non-returnable items for health reasons, so if you have questions about a toy, or need help selecting one for your feathered friend, please feel free to e-mail us or give us a call at our bird store.
The simple truth is we love parrots.
We are a full line exotic bird store located in Decatur, Alabama and have many products in our store not currently shown on our web site, so if you don't find what you need, drop us an email through our easy to use contact form and we will be happy to check in our store for you. If you would like more information about ordering from us, please visit our Information Page. You may also contact our store at 256-341-0484 or toll free at 1-800-816-2324 Tuesday through Friday between 10:00 and 5:00 central time if you need help placing an order.