FAQ - Frequently Asked Questions

International orders are shipped using our shipping partner International Checkout. Please see our International Ordering Information page for additional information.

For a UPS map showing estimated shipping times to your particular state please click here.

IMPORTANT HOLIDAY EXCEPTION: During the months of December and January of each year we extend our return & exchange policy for returnable items, up to 60 days, or until the end of January after the current holiday season, whichever comes first. So if you purchase something as a gift during December, you may have until the end of January after the holiday to contact us to request a return or exchange. All return items must be items that are eligible for return, and must still be unopened or in new condition. Just give us a call at our store or email us the info so we can help you with the exchange or return.

All outbound shipping fees are NOT refundable. Please contact us for instructions on the return of products before returning them.

If your order is received in a damaged condition, please contact us immediately so we may contact the shipper who will investigate the damage. Failure to contact us within 3 business days after receiving the damaged merchandise may result in us being unable to replace the damaged item, or issue a credit for damaged items, as the shipping carrier may not accept any claim not made in a timely manner.

Please check out our Return Policy Page for more detailed information on returning items.

That does not mean you will receive your order within 2-3 days after you place the order. It means the order will usually ship in 2-3 days after it is placed by you, and then you will need to allow 2-5 days transit time depending on the method of shipping you choose and where you live. We provide a UPS map that will show you approximately how many days it will take to get to you once it is shipped from our store for UPS as well as for mail. Click Here for Map

If something you order is out of stock, but we expect to have it within a few days, your order may be held until we have everything in stock and then shipped. Although most order ships within 2-3 business days, we do not guarantee it. 'Business days' does not include Saturdays, Sundays, Mondays, or holidays.

We ship Tuesday through Friday only and offer UPS Express and UPS Ground. Transit time does not include Saturdays, Sundays, and holidays). We also offer Priority Mail, and First Class Mail on a limited number of items, to Alaska, Hawaii, Puerto Rico, post office boxes, and APO addresses. NOTE: choosing an expedited UPS shipping method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped.

If your billing address and your shipping address are not the same, we may contact you by email or by phone to verify your order, which can delay your order going out. Please be sure when you place your order that you give a valid email address where you can receive any emails concerning your order as well as a valid phone number where you can be reached during the day.

For a UPS map showing estimated shipping times to your particular state please click here.

For International Orders see International Ordering Information.

The Nature Chest Bird Shop will not be held responsible for any pricing errors due to or for any typographical errors contained anywhere on our site.

Every effort is made to ensure the accuracy of information found on our site, as well as the pricing of all of our products. All prices are subject to change. Customers are responsible for reading product information before placing their order.

After placing your order with The Nature Chest Bird Shop you will receive an automated confirmation email. The receipt of the order confirmation email does not guarantee acceptance of your order by us. The automated order confirmation email you receive only confirms that our system has received your order. The Nature Chest Bird Shop reserves the right to correct any order errors or to limit the order quantity for any item. Items not in stock are not back-ordered. Items will need to be reordered when available. The Nature Chest Bird Shop reserves the right to refuse to fulfill an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for any reason we deem valid for cancellation at our discretion. We may request verification of credit card information or other important information, prior to the acceptance of any order.