If you have purchased an item that is not returnable, and you cannot use it for your bird, you may want to give the item as a gift to someone you know for their bird, donate to a local bird rescue or animal group, or a local avian vet.

If you ordered the wrong size of something that cannot be returned, we will be happy to give you a coupon discount on the purchase of the correct size if you just ask us.

IMPORTANT INFORMATION CONCERNING THE PURCHASE OF FOOD ITEMS: If you have ordered any of our food products such as seed mixes, Nectargold food for Lories, bird treats, foods to cook, or any other food item, please be aware that the seeds and other ingredients that make up these products are not treated with any "pesticides" prior to harvesting and processing. Therefore, it is possible for any eggs of seed-grain bugs, or moth larvae that might be on the seeds and grains, to hatch out if the food is kept too warm and/or humid. This can happen even in a sealed bag or container. Also, if your home has seed moths already, the larvae from these moths once hatched can burrow into sealed bags of food through very tiny pinprick sized holes that you might not even see. Should you find seed bugs or seed moths (also known as flour moths) in your bird food, place the food in the freezer in a sealed container for a few days to kill any bugs hatching out. Seed bugs and flour moths will not harm your bird, as birds in the wild will eat such insects while foraging for foods.

Please inspect all bird seed, bird treats, Goldenfeast Nectargold, foods to cook, or other food products, as soon as you receive it. We take every precaution to ensure all of the food items we sell are of the freshest quality, keeping many products in our freezers at our store before shipping out to customers. All claims for replacement of food due to bugs, moths, larvae, or webs, must be made within 48 hours after receipt of your order, otherwise no replacements will be made.

DAMAGES: If you receive merchandise that has been damaged in shipping, please contact our store at 1-800-816-2324 Tuesday through Friday between 10:00 and 5:00 central time, or send us an email, so we may file a claim with the shipping company and replace any damaged merchandise you may have received. You may be required by the shipping company to keep the damaged merchandise for their inspection for up to 10 days, including the box the order arrived in, or they may want to pick up the item for inspection, so please do not throw any damaged items out. Once a claim has been filed we will replace the damaged item(s) as soon as possible from our store and there will be no additional shipping charges to you for replacing any damaged items. If an item cannot be replaced, we will issue a credit to your credit card for a full refund of the damaged item and any shipping fees which you may have charged for that particular item.

Please contact us for instructions on the return of products before returning them. We will issue a return authorization number for you to use in returning your package and will be glad to answer any questions you may have concerning a return.

By placing an order with us you agree to the above terms.