Terms of Service
Return Policy

Terms of Service and Return Policy:

Terms of Service for U.S. Customers
UPS Return Fees and Address Re-routing fees for all Customers
Return Policy for all Customers
Terms of Service for International Customers Only

Shown below are our Terms of Service and Return Policies for both Domestic and International Customers. By placing an order with us you are agreeing to these policies.

Including Puerto Rico, Outlying Islands, and U.S. Territories

After placing your order with The Nature Chest Bird Shop you will receive an automated confirmation email. The receipt of the order confirmation email does not guarantee acceptance of an order by us. The automated order confirmation email you receive only confirms that our system has received your order. The Nature Chest Bird Shop reserves the right to correct any order errors, or to limit the order quantity for any item. Items out of stock are not automatically backordered. Out of stock items may need to be reordered when available.

The Nature Chest Bird Shop reserves the right to refuse to fulfil an order to a customer if we suspect fraud, failure to provide a valid email address or other contact information, incorrect billing information, or other information necessary to process your order, or for other reasons at our discretion.

We may request verification of credit card information or other important information, prior to the acceptance of any order. Orders over $100 may be required to be shipped UPS to the billing address on file with the credit card company and may require a signature at time of delivery.


This applies to all customers. Orders returned to us because of failure to deliver by UPS due to incorrect or incomplete addresses given on an order, refusal of a customer to accept a package when delivery is attempted, or failure to make arrangements to provide a signature if required by the UPS driver at time of delivery, or re-routing of the delivery address by the customer, will be charged all return shipping fees charged by UPS, as well as the original shipping fees, or additional address change fees for re-routing the order to a different delivery address which is currently $15.00. These shipping fees on returned orders will be deducted from any credit due on returned merchandise. The $15.00 service fee by UPS for changing the delivery address of your order, will be charged to your credit card.

If you entered your shipping address incorrectly when you place your order and need to change it, please email us at info@naturechest.com immediately, so that we can change the address for you before your order is shipped out. If your order has already been shipped and you discover your address was entered wrong, please email us immediately so that we can try and have UPS reroute the package to the correct address. NOTE: UPS does charge a correction fee and you will be responsible for paying that fee.

If You Need to Return Something

If for some reason you wish to return an item you have ordered from us, please read the following return policies and procedures before making the return.

Eligible merchandise that can be returned must be returned within fifteen (15) days of receipt for a credit refund of the cost of the merchandise minus any original shipping costs (including any shipping costs paid by us for free shipping) as long as the returned merchandise has been unused, unopened and has not been damaged in any way. Shipping fees are not refundable including the cost incurred by us for free shipping.

All returned merchandise must be unused and in the original unopened manufacturer's container or packaging in which you received it, as well as still being in the original "new" condition to receive a full credit of the product cost.

Eligible returns must also have a Return Authorization number issued by us before the return will be accepted. Please see below the list of items that are not returnable.

Late returns made after 15 days, but less than 30 days, are eligible for store credit only and not a refund or credit back to your credit card. You will be emailed a coupon code for the eligible store credit amount that can be used on your next order. These late returns are also subject to a 20% restocking fee, as well as any items that are returned to us without prior approval and a return authorization number. Any original outbound shipping fees paid including outbound shipping fees for free shipping, will also be deducted from any eligible coupon amount. Customer is responsible for any return shipping costs. Return shipping fees are not refundable.

No returns after 30 days will be accepted.

Shipping fees are NOT refundable. Any original outbound shipping fees on free shipping orders will be deducted from any credit or refund due.

Our system does not allow us to exchange any items for a different size, color, style, or anything else. If you ordered the wrong item that is a returnable item, please contact us by email at info@naturechest.com or by phone at 1-800-816-2324 within 15 days of receipt of your order for a return authorization number to include with your return. Only returnable items will be accepted. You will need to place a new order for the correct item.

The following items may not be returned for any type of refund, credit, or exchange:
As a bird owner you would not not want to receive goods from us that have been exposed to other birds and could potentially carry diseases, and no one else does either. Therefore to protect the birds of all our customers, natural materials such as wood, cloth and fiber are not returnable items.

All food items which have been opened;
Any Bird Toy which is not sealed in plastic by the manufacturer (includes wooden perch toys);
Any cloth or natural fiber item which cannot be disinfected including but not limited to the following:
Bird Cage Skirts
Cage Covers
Any CD that has been opened
Any DVD that has been opened
All Sale items

Please note that the above may or may not be a complete listing of all non-returnable items. Contact us before attempting to return something.

If you have purchased an item that is not returnable, and you cannot use it for your bird, you may want to give the item as a gift to someone you know for their bird, donate to a local bird rescue or animal group, or a local avian vet.

If you ordered the wrong size of something that cannot be returned, we will be happy to give you a coupon discount on the purchase of the correct size if you just ask us.

IMPORTANT INFORMATION CONCERNING THE PURCHASE OF FOOD ITEMS: If you have ordered any of our food products such as seed mixes, Nectargold food for Lories, bird treats, foods to cook, or any other food item, please be aware that the seeds and other ingredients that make up these products are not treated with any "pesticides" prior to harvesting and processing. Therefore, it is possible for any eggs of seed-grain bugs, or moth larvae that might be on the seeds and grains, to hatch out if the food is kept too warm and/or humid. This can happen even in a sealed bag or container. Also, if your home has seed moths already, the larvae from these moths once hatched can burrow into sealed bags of food through very tiny pinprick sized holes that you might not even see. Should you find seed bugs or seed moths (also known as flour moths) in your bird food, place the food in the freezer in a sealed container for a few days to kill any bugs hatching out. Seed bugs and flour moths will not harm your bird, as birds in the wild will eat such insects while foraging for foods.

Please inspect all birdseed, bird treats, foods to cook, or other food products, as soon as you receive it. We take every precaution to ensure all of the food items we sell are of the freshest quality, keeping many products in our freezers at our store before shipping out to customers.

DAMAGES: If you receive merchandise that has been damaged in shipping, please contact our store at 1-800-816-2324 or send us an email, so we may file a claim with the shipping company and replace any damaged merchandise you may have received. You may be required by the shipping company to keep the damaged merchandise for their inspection for up to 10 days, including the box the order arrived in, or they may want to pick up the item for inspection, so please do not throw any damaged items out. Once a claim has been filed we will replace the damaged item(s) as soon as possible from our store and there will be no additional shipping charges to you for replacing any damaged items. If an item cannot be replaced, we will issue a credit to your credit card for a full refund of the damaged item and any shipping fees which you may have charged for that particular item.

Please contact us for instructions on the return of products before returning them. We will issue a return authorization number for you to use in returning your package and will be glad to answer any questions you may have concerning a return.

International Customers
IMPORTANT: All return policies stated above will apply to all international orders as well, with the exception that approved returns will be allowed up to 30 days to allow for international transport times.

By placing an order with us you agree to the above terms.



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