Click to enlargeSHIPPING INFO

International Shipping - Please see our International Ordering Information page for counties & shipping info.

*****General Shipping Information Below*****

Economy Free Shipping is available on qualifying orders of $75 or more (order must total at least $75 after any coupon is applied or before any shipping fee).Read more information here

Our retail store is located in Decatur, Alabama (North Alabama) and that is where we ship from most of the time. Larger bulk items and special orders may ship from one of our distributors if it is the best shipping for our customers. Average travel time is 5-10 days once it leaves our store or distributor.

Currently UPS does not count Saturdays; Sundays or Holidays as delivery traveling days, nor does the postal service count Sundays or Holidays as delivery traveling days.

When choosing Flat Rate Shipping or Free Economy Shipping your order may be shipped by UPS or the postal service at our discretion. You must choose the Economy Free Shipping selection at checkout to be eligible for this special shipping promotion.

We can not and do not control the shipping prices of UPS and the US Post Office. These prices are set by the various shipping companies and the shipping costs are automatically generated from these companies when you choose the method of shipping you want at checkout.

UPS shipping fees are calculated using the weight, box size, address, and even the zip code of your order from point A (that's us) to point B (that's you) on any orders not eligible for free shipping. The larger your order, the less per pound UPS may charge to ship your order to you.

You do not have to enter any credit card information for the shipping calculator to show you the different methods of shipping we offer, as well as the cost to ship the items you wish to purchase to your address.

Easy way to calculate your shipping:

If you choose a shipping method other than Flat Rate or your order is eligible for Economy Free, shipping fees for UPS are automatically calculated by the shipper and are based on the weight of your order, size of your package, and the zip code to which your order is being shipped. To find out the shipping fees on the items you would like to order simply place the items in the shopping basket and proceed to the checkout. Scroll down the checkout page just a bit and you should see our "shipping calculator" with a box to enter your zip code and your state. Just below that box is another box with a small arrow on the right side that you can click on and choose which method of shipping you would like for your order. The default shipping is UPS but you have the option of several different methods as well. If your order qualifies for the Economy Free Shipping please choose to see it applied to your order before checking out. For other methods of shipping simply click the "apply to my order" button and your shipping will appear above in the checkout.

IMPORTANT INFO for customers in HI, AK, PR, and US outlying islands - We ship USPS to these states and territories instead of UPS even if the customer does not choose the correct shipping method at checkout. We will adjust the shipping fee you were initially shown at checkout if you chose UPS, to reflect mail services instead of UPS fees. If we can fit your order into the post office's Priority Mail flat rate boxes, we will do so and reduce your shipping fees accordingly. The shipping calculator cannot know whether your order will fit into the flat rate boxes at checkout though, so your checkout will show the standard shipping fee before any reduction.

NOTE: UPS does charge a correction fee of $10 to customers if they have to correct a shipping address, so please carefully enter your address and be sure to double check it before submitting your order.

Our store currently ships Tuesday through Friday. US orders shipped via UPS Ground usually arrives within 5-7 business days after an order is shipped excluding Saturdays, Sundays, and holidays. (SEE MAP ABOVE) Although we do not require a signature on most smaller orders, your UPS Driver may require one depending on the area being shipped to. Your order may be shipped to your place of work so someone can sign for the package rather than a home address if you prefer.

NOTE: Orders over $100 may be shipped UPS (at our discretion) to the billing address only on file with the credit card company and may require a signature at time of delivery unless pre-approved by us.

During winter Holidays we also offer UPS Express Delivery for US orders, which usually arrives 2-3 days from the date your order is shipped, excluding Saturdays, Sundays, and holidays.

PLEASE NOTE: choosing an expedited shipping method will not reduce a product's availability time, it may still be 2-3 business days before your order is shipped.

Deliveries to Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands as well as U.S. Outlying Islands, may require 1-2 additional days in shipping time to reach you.

Orders being shipped to APO addresses may take from 1 to 8 weeks to arrive once they have left our store, depending on the country to be shipped to, and the military delivery system status. See International Shipping for all non-US orders.

If you choose an invalid shipping method not available to your address even though you receive an error message at checkout, the shipping on your order will be changed to the least expensive shipping method that is available for your order and any additional shipping fees necessary will be added to your order before it is processed.

The UPS map shown above will help you estimate shipping times to your particular state once your order leaves our store, but remember that 'in route' time does not include weekends and holidays as part of their shipping days.

Items Damaged in Shipping

Please inspect your order as soon as it arrives to be sure everything arrived safely. If you find something that has been damaged in shipping, or if something is missing from your order, please contact us immediately so that we may contact the shipping carrier on your behalf to file a damage report. In most instances a new item can be shipped out immediately to you to replace the one that was received damaged. If a replacement item is not in stock we will let you know. Most carriers require that you keep the damaged item for at least 10 days in case they wish to pick the item up for inspection. After 10 days, if the item has not been picked up by the shipping carrier or by us, you may throw the item out. We will explain everything when you contact us about the damage.

International Shipping

Please see our International Ordering Information page for a list of counties we currently ship to through International Checkout.

Any order placed with an international credit card is considered an international order, even if the shipping address is inside the United States.
Any order placed from outside the United States is considered an International Order, even if shipping to an address inside the United States, with the exception of U.S. Military Personnel.
Requests to ship orders to freight forwarders should be placed through International Checkout and may be canceled by us if not.
Customers placing an order from outside the United States, should review our International Ordering Information page.

All international orders must be placed through the website and are not eligible for ordering by phone.

Please see our International Ordering Information page for additional information.

For a list of items that are not returnable, please see Return Policy Page.

Our Holiday Shipping Schedule is updated each year.


Terms of Service and Return Policiy

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Nature Chest - 401 14th St. SE, Suite 8A - Decatur, AL 35601 - 800-816-2324
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